United States
Have questions about your packaging order?
What does 99 Custom Boxes do?
We make custom packaging boxes for every product and brand. From soap to candles to gifts, we print, design, and deliver boxes that fit your needs.
Why choose 99 Custom Boxes?
Because we care about your brand. We offer free design help, fast delivery, eco-friendly options, and unbeatable prices.
Do you have a minimum order quantity?
No strict limits! You can order small batches for samples or bulk boxes for big runs.
How do I place an order?
Just fill out the quote form or contact us directly. We’ll confirm your design, send a proof, and start production once you approve.
Can I get a free quote or sample?
Yes! Every customer can request a free quote and sample to check the box quality before ordering.
Do you offer free design support?
Absolutely. Our design team will help you with layout, colors, and logo placement, at no extra cost.
How long does it take to get my boxes?
Most orders are ready within 8–12 business days after proof approval. Rush orders are available too.
What payment methods do you accept?
We accept PayPal, credit/debit cards, and bank transfers, all through secure payment gateways.
Is my payment information safe?
Yes, we use encrypted, PCI-compliant systems to keep your details secure.
Can I pay later or in parts?
Yes, flexible payment terms are available for approved clients and bulk buyers.
Do you ship outside the UK?
Yes, we deliver worldwide. Extra shipping charges may apply based on location.
Can I track my shipment?
Of course! You’ll get a tracking number once your boxes are shipped.
What if my boxes arrive damaged?
We’ll replace any damaged or defective boxes right away, customer happiness is our top priority.
What’s your return policy?
If your boxes don’t match the approved proof, we’ll reprint or refund them after review.
What artwork files do you accept?
We accept PDF, AI, PSD, or EPS files in high resolution (300 DPI or higher).
Do you send digital proofs before printing?
Yes, you’ll receive a free digital proof for approval before production starts.
Can you fix or improve my design?
Definitely. Our team can adjust your artwork for print quality at no extra charge.
What materials do you use?
We use durable cardstock, kraft, corrugated, and rigid boards, all eco-friendly and recyclable.
Are your boxes eco-friendly?
Yes, our materials and inks are safe for the environment and 100% recyclable.
What finishes can I choose?
You can pick matte, gloss, foil, emboss, or spot UV, whatever fits your brand style.
Do you offer bulk discounts?
Yes, large-quantity orders come with big savings.
Can I reorder my boxes easily?
Yes, we save your design and specs for fast reorders anytime.
How can I contact customer service?
You can reach us via live chat, email, or our contact form, we reply within few hours.
Do you offer business support for resellers or agencies?
Yes, we partner with print and marketing agencies for white-label packaging services.